How does the AI handle voice messages?

Voice notes are transcribed and answered in text: your customers never wait.

When a customer sends a voice note on WhatsApp, Telegram or the website widget, ORYKSA AI downloads the audio, transcribes it, understands the request and replies in text. You don't need to listen to a single audio.

Each AI reply (whether the customer sent text or voice) counts as one interaction. The customer's incoming message itself is never counted.

Was this article helpful?

Thanks for the feedback.

Rate this article

★ ★ ★ ★ ★

Be the first to rate.

Didn't find what you need?

Open a support ticket and we'll get back to you fast.

Open a support ticket