Phone answering: the AI answers the calls your phone misses

Phone answering lets ORYKSA answer the calls your business phone does not: when you are busy, do not pick up, or are offline. Customers keep calling your usual number; the carrier forwards the call to ORYKSA and the AI answers in the name of your business.

How to turn it on

1. Open Connectors → Phone answering and press Turn on AI phone answering. ORYKSA prepares an answering number for your account (it is internal; customers never see it).
2. On the business phone, activate forwarding with one tap (Activate on phone) or dial the code shown. Choose when the AI answers: only when you do not answer, when you are busy, when your phone is off, or always.
3. Call your number from another phone to test it.

Ring time: in the connector you choose how many seconds your phone rings before the AI answers (5 by default). If your carrier rejects the code, choose 10. Whenever you change it, the connector shows the new code: dial it again on your phone. For Portuguese and Spanish numbers the code uses the number without the country code.

What the AI does on the call

It introduces itself with your business name, speaks the language of the caller (Portuguese, English or Spanish), answers questions with the knowledge in your Brain, checks availability, books, and sends the confirmation by WhatsApp. Every call appears in the connector with a summary and the full transcript.

Greeting when answering

In the connector you write the sentence the AI answers with, for example “Hello, {greeting}. This is Clair, assistant at the company. How can I help?”. {greeting} becomes good morning, good afternoon or good evening by the time of day. Empty = the default greeting.

The AI handles for the business whatever is in your rules and Brain: books, confirms, answers and records requests. If the caller asks for you, she explains she works with you and handles your matters; she only takes a message if the caller insists, and you are told when the call ends.

Forwarding codes

The codes are the standard carrier codes: **61*number**5# (no answer), **67*number# (busy), **62*number# (off or no signal), **21*number# (always) and ##002# to turn everything off. If your carrier uses a different menu, look for “call forwarding” in the phone settings.

Costs

Phone answering is included in every paid plan. Each AI reply on a call counts as one interaction, like on the other channels. Your carrier may charge the forwarded leg as a call to the answering number. Answering numbers are currently from the United States or Canada; your carrier charges the forwarded leg at its international rate. Local numbers for Portugal, Spain and Brazil are coming.

Turning it off

Press Turn off phone answering in the connector and turn off forwarding on your phone (##002#). Your call history is kept.

The AI also makes calls

With the line on, you can ask your AI in the chat to call someone: “Call John, +1 212 555 0123, and ask if tomorrow's delivery is confirmed”. It shows you the number and the purpose and only calls after you tap Yes, call. On the call it says right away that it is your AI assistant and speaks on your behalf. It can book a meeting at times when you are free.

When the call ends you get the summary by notification and email, and the conversation stays in Activities and in this connector's call list. If nobody answers, it tells you too. It calls any country, between 8 am and 9 pm in the other person's local time, up to 20 calls a day. It does not call premium-rate numbers.

Cost: each AI reply on the call counts as one interaction, and the call uses interactions according to its length and the destination country. The summary notification and email count one interaction each.

The AI makes calls too

With the line on, ask your AI in the chat, by voice in the app or in writing: “Call John, +1 212 555 0123, and ask if tomorrow's delivery is confirmed”, or “call Sushi Toro restaurant in Lisbon and book a table for two at 8 pm”. Your request is the confirmation: she calls right away from your line's number and tells you she is calling. If you don't give the number of a restaurant, hotel, shop or service, she finds its public phone number and calls. For a person with no number, she asks you for it.

On the call she introduces herself as your virtual assistant (“Hi, this is Clair, …'s virtual assistant”) and follows your instructions. When it ends you get the summary by notification and email, and the conversation is in Activities and in this connector's call list. If nobody answers, she tells you. Up to 20 calls a day; no premium-rate numbers.

Cost: each AI reply on the call counts as one interaction, and the call uses interactions by duration and destination country. The summary's notification and email count one interaction each.