Auto-reject incoming voice/video calls

On the Profile page there is a toggle 'Reject incoming calls'. When ON, every WhatsApp voice or video call to your business number is auto-declined. Customers see a missed call and the AI follows up with a text message inviting them to type their question or book an appointment.

Why use it:
- Calls interrupt the AI flow: the agent cannot answer voice calls.
- Many clients call out of habit even when the line is for chat-only.
- A polite auto-reply keeps the conversation going by text.

How to enable: toggle ON in Profile. The change takes effect on the next call. There is no Save button: auto-saves on toggle.

What the customer sees: a standard WhatsApp 'call ended' notification, then a few seconds later a follow-up message from your number explaining you handle requests by text and asking how you can help.

If you need to take calls again: simply toggle the setting OFF. Old calls are not retroactively answered.