Using support tickets

Tickets are the most reliable way to talk to the ORYKSA AI team about anything that needs human attention: refunds, plan changes, bugs, account verification.

Open a ticket:
1. From the dashboard, click 'Support' (link 'Lua' on the sidebar).
2. Click 'New ticket'.
3. Pick a topic, give a short subject and describe the issue.
4. Attach screenshots or short videos if relevant (max 16 MB per file).
5. Submit. You will see the ticket in the list with status 'Open'.

Replying:
- Open the ticket from the list to read replies.
- Add a reply directly from there. Email notifications keep you in the loop, but replying to the email may not work: always reply from the dashboard.

Closing:
- Once the issue is solved, click 'Close' to archive the ticket.
- Closed tickets remain visible for 90 days; you can re-open by replying.

Response time: priority and complexity vary, but most tickets are answered within 1 business day. Refund / cancellation tickets are processed within 3 business days.