Refund policy

The refund is calculated automatically and the money goes back to the payment method you used, at once. How long it takes to show depends on your bank or payment provider.

What it covers

• The first paid plan of each account.
• Extra packs.
• Renewals are not refundable: cancel the renewal in Billing and you keep the plan until the end of the paid period.

How long you have and how much you get back

• Consumers in the EU, the EEA and the United Kingdom: 14 days. Used up to 3% of the interactions: full refund. Above that: the unused part (the law lets us keep what was already used).
• Consumers in Brazil: 7 days, full refund (Consumer Defence Code, article 49).
• Businesses in any country, and consumers in every other country (United States included): 48 hours, full refund only if up to 3% of the interactions were used.
• Extra packs: the same periods, full refund only if none of the pack was used (EU/EEA/UK consumers get the unused part back).

How to ask

• In Billing, under Cancel plan, click Request a refund: you see the exact amount before confirming.
• Or ask ORYKSA in the chat.

Multibanco and crypto payments cannot be refunded automatically: they are refunded by bank transfer. A refund ends the plan, or removes the pack, at once. Requests through several accounts or after misuse are reviewed by our team and may be refused.