AI service temporarily unavailable

What this means

If you see "ORYKSA AI under maintenance, service temporarily unavailable" at the top of your dashboard, the AI brain is briefly offline or running on a reduced backup. You don't need to do anything, your account, settings and history are safe.

What's happening behind the scenes

ORYKSA AI uses a chain of language-model providers to keep replies fast and resilient. When the primary provider hits a temporary issue (rate limit, credit refresh, brief outage), the system automatically falls back to:

1. Other AI providers configured on ORYKSA
2. A local model running on our own server

The banner appears only when every backend has failed at the same time: a rare event. Our team is notified the moment it happens and starts working on it immediately.

How long does it usually last?

Most outages clear themselves within a few minutes. If the banner stays visible for more than 15 minutes, please open a support ticket from your dashboard so we can prioritise your case.

Will I lose interactions or messages?

No. Inbound messages from your customers are queued by WhatsApp and Telegram while the AI is offline; once service is restored, the AI catches up. Your interaction credits are not consumed during the outage.

How do I check if it's back?

The banner disappears automatically as soon as service is restored: no refresh needed. If you're unsure, send a test message to your own AI number and you'll get a reply within seconds.